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Behavioral Health Services

Behavioral Health Services, including all mental health, drug and alcohol services are coordinated through and provided by:

Behavioral Health and Substance Abuse Services-By County

County

Behavioral Health Plan

Phone Number

Bucks

Magellan Behavioral Health

1-877-769-9784

Chester

Community Care Behavioral Health

1-866-622-4228

Delaware

Magellan Behavioral Health

1-888-207-2911

Montgomery

Magellan Behavioral Health

1-877-769-9782

Philadelphia

Community Behavioral Health

1-888-545-2600

Referring Participants for behavioral health services

Participants may self-refer for behavioral health services. However, primary care providers (PCPs) and other physical healthcare providers often need to recommend that a Participant access behavioral health services.   The Health Care Provider or his or her staff can find assistance for Participants needing behavioral health services by calling the toll free numbers noted above.

Cooperation between Network Providers and the Behavioral Health-Managed Care Organizations (BH-MCO) is essential to assure Participants get appropriate and effective care.

Requirements when working with BH-MCOs

Network Providers are required to:

  • Adhere to state and Federal confidentiality guidelines for Participant medical records. This includes obtaining any required written Participant consents to disclose confidential mental health and drug and alcohol records.
  • Refer Participants to the appropriate BH-MCO, once a mental health or drug and alcohol problem is suspected or diagnosed.
  • To the extent permitted by law, participate in the appropriate sharing of necessary clinical information with the Behavioral Health Provider. This includes, if requested, all prescriptions the Participant is taking.
  • Be available to the Behavioral Health Provider on a timely basis for consultation.
  • Participate in the coordination of care when appropriate.
  • Make referrals for social, vocational, educational, and human services when a need is identified through an assessment.
  • Refer to the Behavioral Health Provider when it is necessary to prescribe a behavioral health drug, so that the Participant may receive appropriate support and services necessary to effectively treat the problem.

BH-MCO's role in care

The BH-MCO provides access to diagnostic, assessment, referral, and treatment services including but not limited to:

  • Inpatient and outpatient psychiatric services.
  • Inpatient and outpatient drug and alcohol services (detoxification and rehabilitation).

Questions?

You can call Participant Services at 1-855-332-0729 if you need help referring a Participant for behavioral health services.