Quality Care

Keystone First Community HealthChoices has a mission to help people get care, stay well, and build healthy communities.

  • Our Quality team supports this mission by monitoring the health care services you get.
  • Our goal is to improve the health and wellness of our Participants. Our Quality team:
  • Studies our in-house medical and service routines to see how we can do better.
  • Creates programs to serve our Participants who have special health care needs.
  • Surveys Participants and providers and uses the answers to improve our services.
  • Reviews the quality of care and services given by Keystone First CHC medical, dental, vision, and pharmacy providers.

We look for areas that need improvement.

Call Participant Services at 1-855-332-0729 (TTY 1-855-235-4976) if you:

  • Would like to learn more about our Quality program and its goals, activities, and outcomes.
  • Think you did not get quality care. Our team will look into the issue.
  • Are going home from the hospital and need resources. Our team can help.