Welcome, Providers
To our providers and their staff: Thank you for your dedication, bravery, and commitment to the care of our Participants during this difficult time.
Coronavirus (COVID-19)
Important information regarding COVID-19 vaccines
- COVID-19 vaccine reimbursement April update (PDF)
- MAB 01-21-03: Fee increase for the administration of SARS-CoV-2 vaccines (PDF)
- Updated CPT codes for the administration of SARS-CoV-2 vaccines (PDF)
- Pennsylvania Department of Health COVID-19 Vaccination Information
Important information for providers regarding COVID-19.
- Prior authorization requirements reinstated for certain services (PDF)
- MAB 99-21-03: Reinstatement of Prior Authorization Requirements for Certain Services (PDF)
- Teledentistry billing update during COVID-19 (PDF)
- Reminder for dental providers: Providers may not charge Participants for Medicaid-covered services (PDF)
- Therapy telemedicine date extension (PDF)
- COVID-19 telemedicine update (PDF)
- DHS Quick Tip: Telemedicine guidelines related to COVID-19 (PDF)
- Keystone First CHC to follow DHS Provider Quick Tips #241 and #243 during COVID-19 pandemic (PDF)
- DHS Quick Tip: Prior authorization changes for some services during COVID-19 emergency (PDF)
- DHS Quick Tip: Use of the CR modifier and DR condition code for COVID-19 related claims (PDF)
- DHS guidelines for DME prior authorization during COVID-19 outbreak (PDF)
- DHS guidelines for CT scans during COVID-19 pandemic (PDF)
- Personal Protective Equipment Regional Contact List (PDF)
- FCC telehealth funding notice (PDF)
- Therapy telemedicine April notice (PDF)
- Ranitidine recall and hydroxychloroquine limits (PDF)
- Telemedicine care for coronavirus (COVID-19) (PDF)
- LabCorp COVID-19 testing information and instructions
- CDC information and alerts
- Coronavirus (COVID-19) ICD-10-CM coding guidelines from CDC (PDF)
- Keystone First CHC COVID-19 provider announcement (PDF)
- FQHC IDS Provider Telemedicine March notice (PDF)
Latest updates
- Monthly Jiva training sessions offered at no-cost via webinar starting July 19, 2021 (PDF)
- Connections July 2021 (PDF)
- Prior authorization requirements reinstated for certain services (PDF)
- ONAF forms no longer accepted via fax starting July 1, 2021 (PDF)
- Participant ID card primary care provider (PCP) information change (PDF)
As a Keystone First Community HealthChoices (CHC) provider, you are essential to quality Participant care. Working with qualified providers like you, we can have a positive impact on health outcomes for Pennsylvania's CHC Participants age 21 and over.
Important information
- Claims and billing
- Not yet a provider?
- Provider reference guide (PDF)
- Provider resources
- Training and education
- What you need to know about CHC
Quick contact information
- Provider Services: 1-800-521-6007
- Credentialing: 1-800-642-3510, Option 1
- LTSS providers email: chcproviders@keystonefirstchc.com
- Long-term services and supports (LTSS) account executives (PDF)
- Medical providers email: provider.communications@keystonefirstchc.com
- Medical provider account executives (PDF)
For additional information on Community HealthChoices, visit the Department of Human Services’ Community HealthChoices information page and list of publications.